My Neighbourhood with Tanja Neven-Jones

Opening a new office in Chelsea is a significant milestone in your career. Tell us about your ambition for joining Jellis Craig and your plans for the future. 

Byron and I have an amazing team across Kingston and we wanted to partner with a brand who could elevate our service offering. The sophistication of Jellis Craig was evident from our initial meeting, from the marketing collateral, the support of the corporate team  and the calibre of high performing agents and offices across the state, we certainly couldn’t be more impressed. Byron and I together with our partners look forward to elevating our people, upskilling them using ‘sharper tools’ and empowering them to grow.

With over two decades of experience in the industry, what do you love most about your role and what inspired you to pursue a career in real estate?

Initially my interest in real estate came from having a strong sales background working as a Sales Representative at Rip Curl. I knew a few real estate agents and I knew I had that same drive and passion, but also the people skills to be a great agent for my clients. I soon discovered that real estate was about solving problems and the quicker I learnt to think outside of the box, the more successful I would become. I love helping people get into their next homes smoothly, or working with investors to make profitable decisions. The variety of work and collaboration with colleagues is something I really enjoy. Working with young talent within the industry to elevate their success is also very satisfying, I have nothing but pride when I see how talented our young agents are.

What key lessons have you learned that have contributed to your success?

One of the key lessons I’ve learnt is real estate is a people business and everything we do is about the client’s experience with us. Most of my business is from repeat clients and referrals so I am always over-servicing both buyers and sellers, delivering relevant information consistently. I also make an effort to touch base with past buyers, vendors and appraisals at least six times a year with a client care program that I developed after noticing a real lack of after care service within our industry once the transaction had taken place. This was an absolute game changer for me.

What do you love most about living and working in Chelsea?

The area is framed by the beach, Edithvale Wetlands, Patterson River and Mordialloc Creek. Without a doubt the heart of the suburb is Bicentennial Park. Farmers Markets, Festivals, Carols By Candlelight and the myriad of activities to promote health and energy across all age groups. The natural beauty combined with the traditional and modern architecture of the homes, the local characters and hardworking business owners investing in their suburb make it a delightful suburb to both work and live in.