Simone Cusack

With her engaging communication style and caring nature, Simone Cusack ensures positive interactions with both owners and renters. A natural leader, she balances business efficiency with a commitment to premium service.

“I bring both curiosity and empathy to my role. I strive to build enduring relationships with clients, many of whom appreciate the extra time and effort I invest in their property to ensure they reach their goals," Simone says.

A confident negotiator, Simone is adept at realising win-win solutions. While she aims to resolve any issues that may arise before they escalate, clients can be confident of her proven record at VCAT.

"Even complex challenges can be resolved if you have a solid foundation of trust,” she says.

Simone is highly organised and results oriented, and collaborates with her team to deliver prompt, efficient service. She actions maintenance requests without delay, taking a proactive approach to uphold high standards in the care and upkeep of every property. She combines her knowledge of the Residential Tenancies Act with Jellis Craig's industry-leading systems and processes to ensure both owners and renters enjoy a smooth leasing experience.

Simone has held senior property management roles across Melbourne's CBD, Bayside, Boroondara and Manningham. Now specialising in Stonnington’s blue ribbon suburbs, she leverages her business studies and local insights to realise outstanding outcomes for clients. She is also a trusted mentor to several colleagues, enthusiastically supporting their career advancement.