Natalie Yong

An experienced property manager with a real estate career spanning more than 16 years, Natalie Yong supports every client with her vast industry knowledge, exceptional customer service and proven commitment to excellence.

Widely respected by colleagues and clients alike, Natalie provides valued leadership and strategic guidance to her colleagues, focusing the team's efforts on delivering a flawless property management experience.

Punctual, professional and results-oriented, Natalie thinks outside the box to find solutions. Her longstanding relationships with trusted trades ensures repairs, maintenance and any capital improvements are completed quickly and professionally.

"Clients appreciate having a property manager that delivers the service that is promised," she says.

A strong communicator with excellent negotiation skills, Natalie tailors her approach to suit each client and scenario.

"I never adopt a cookie cutter approach. I communicate frequently and leave no query unanswered."

Natalie is not one to shy away from a difficult situation. Quick to identify a potential issue, she proactively manages the situation before it escalates.

"I've been a landlord myself, and so I understand my clients' concerns and worries. I manage each property as if it were my own."

A longstanding member of the Jellis Craig team, Natalie lives the company's values, volunteering regularly with the Big Umbrella Group to prepare and serve meals for the homeless people of Melbourne.