Jellis Craig have always employed the very best industry professionals and today we are one of Melbourne’s leading estate agents. Our property management team is arguably the most experienced and professional in metropolitan Melbourne. Our clients benefit from the strong interaction amongst the entire Jellis Craig network with our united approach to provide inspired results and service excellence.
The Company You Keep
Back in 1992 there was only one reason Richard Jellis and Alastair Craig founded Jellis Craig: to provide peerless service to you, our client.
Managing the rental needs of your investment or a family home that you no longer occupy has never been a straight-forward process. And today, more than ever before, investors and homeowners are besieged by ever-changing and complex legislation. Staying informed and empowered is no longer a challenge. You are because we are.
Property Management is not merely about collecting rent. It is really asset management in all its complexity. Headed by Loretta Truscott, Partner, our property management division works as one cohesive team. Unlike other companies who operate franchise offices, all our inner urban offices work as one, jointly sharing the responsibility for your success.
Our team comprises the most qualified and talented professionals specifically chosen for their dedication, work ethic, love of property and understanding of your specific needs. No matter which price category, Jellis Craig’s Property Management team will provide you with innovative, prudent and accountable property management solutions every step of the way.
Asset Management For Investors
As an investor we understand that your key objective is to make money out of property. Our role is two fold. To ensure that the capital value of your investment is reserved through careful monitoring of the condition and upkeep of your property and secondly, to maximise the rental income it produces.
It goes without saying that any requests for maintenance will be fully discussed with you and facilitated through your Property Manager in a timely and cost effective manner. Equally, Jellis Craig will initiate two annual inspections of your property to ensure it is being well cared for by the tenant. We routinely use photographic evidence to document the condition of your property, comparing initial photographs with those taken at regular inspections. The aim is to maximise your rental yield and prevent maintenance that exceeds normal wear.
Rental income is the key to helping you hold your property as a long-term investment, especially since most investors borrow to fund their purchase. Jellis Craig will regularly and proactively advise you on prevailing rental conditions and re-assess your rental income to ensure that it reflects the market’s optimal level. You are always welcome to access our advice and expertise either by telephone, email or arrange a face to face appointment with your property manager.
The Tenant That’s Just Right For You
Understandably, most property owners, be they investors or absentee home owners, feel particularly vulnerable when it comes to tenant selection because so much of their property’s rental success depends on an appropriate choice – and selecting the tenant that best suits your property should never be a hit or miss process!
At Jellis Craig we have taken additional measures to ensure tenants are screened meticulously. In addition to industry exclusive on-line resources that safeguard the tenant selection process, we employ dedicated Leasing Consultants whose singular focus is to provide a recommendation to you on the most suitable tenant. We will screen and select tenants through written applications, telephone contact, reference checking and face to face interviews, covering security of income, employment stability and rental history with a special emphasis on due care of your property. In this way you are assured that all that can be done to protect your assets is being done.
Your Technology Edge
‘Ease’ and ‘accuracy’ – the two key words that best describe the consistent feedback from our clients when it comes to streamlining the day-to-day running of their properties. Jellis Craig’s commitment to optimising technology to your advantage is well acknowledged through numerous industry awards for our website.
Conducting business online is an increasingly pervasive part of our community. This means that the web is a powerful tool for attracting tenants. In fact over 90% of all our tenants make initial contact with us via our website, so it makes good sense to fully harness this powerful resource.
In addition to sourcing tenants, you can consider tenancy applications, receive your rental income and statements, pay for out-goings and maintenance, access reports, read regular updates on market conditions or communicate with your Property Manager easily, quickly, securely and confidentially.
Whilst we encourage you to make the most of our online resources, rest assured that we are always available to speak with you on the phone or face to face. No matter what the requirement, the Jellis Craig team is here to support you.
Superlative Service – Our Commitment To You
The Jellis Craig Property Management team knows precisely what you expect from us as professionals. Accountability, availability and expertise are at the core of the company’s longevity and reputation. Whilst other property management providers talk about service, we quietly deliver it.
As you would expect, each client has their own Property Manager who will guide you through every aspect of the initial inspection of the property to be leased, provide helpful suggestions on simple, inexpensive value – adding strategies, maintain meticulous photographic evidence of the property’s condition throughout each tenancy, and provide timely, well researched information and advice on market trends and legislative changes. You are assured that all documentation is thoroughly and meticulously prepared and that each Property Manager manages a relatively small number of properties – and that means more personal attention for you and your property.
Your Property Manager will be pleased to provide you with a detailed schedule of services and accompanying fees that fulfill your needs exactly.
Our Promise
We look forward to working with you to achieve the best possible results for your property or investment portfolio. Our aim is to be nothing short of inspiring.
We will exert expertise, energy and enthusiasm in the care and management of your property and give you our commitment that every care and professional courtesy will always be extended to you. From initial listing and leasing to the ongoing management and care of your property - be it your own principal place of residence or a varied investment portfolio – we will be there to ensure that your property is not only well looked after but you will achieve the most inspired results.
